At Sterling Industries our success is measured by the success of our customers. We utilize a collaborative, solution oriented approach and seek to establish long term relationships so that we can operate as a trusted partner. We track and manage internal metrics that measure product quality, on-time and order-completeness so that our customers can rely on us.

Case Studies

Supplier Consolidation: Large multi-national medical device OEM

Customer Issue

  • A large multi-national medical device OEM had too many suppliers performing the same task
  • The company had substantial costs in managing and auditing these suppliers
  • Quality and delivery were poor and inconsistent amongst the various vendors
  • The company wanted to streamline and consolidate their many suppliers to a single preferred vendor without causing a disruption to their manufacturing schedule
  • The company did not have the internal resources to manage the complex consolidation project

Solution

  • Sterling worked with multiple customer departments (Executive, Purchasing, Engineering, Quality and Operations) to consolidate over 100 raw materials and 400 items
  • Sterling sourced and procured raw materials from a variety of suppliers
  • Sterling procured, installed and validated production equipment
  • Sterling located, acquired and staffed a facility close to the customer’s production location
  • Sterling worked with the customer to complete the First Article process for 400 items
  • Sterling managed and led the entire process and the consolidation was completed in less than 4 months

Customer Result

  • Sterling provided significant improvement in On-Time, Quality, and complete order performance
  • The customer was able to reduce supplier management complexity and associated costs by consolidating from seven vendors to one
  • The customer reduced annual supplier audit costs by over $100,000 USD
  • Sterling managed the transition project with no parts supply disruption to the customer
 

Product Redesign and Implementation: Large US based specialty Class 3 medical device manufacturer

Customer Issue

  • A large U.S. based specialty Class 3 medical device manufacturer experienced decreased quality and increased costs with their previous component supplier who also was not able to meet the delivery requirements
  • Parts were not being made according the company’s specifications and design
  • The company decided to replace their previous supplier as a result of the issues experienced
  • The outgoing supplier abruptly stopped shipping components to the company which increased the urgency of moving to a new supplier

Solution

  • Sterling executed a complete component and assembly design review which resulted in corrected design specifications
  • Sterling collaborated with the customer’s Purchasing and Engineering departments to devise improvements in design and manufacturability
  • Sterling’s extensive market experience enabled the customer to introduce a number of innovations into their product design
  • Sterling replaced the previous problematic component supplier

Result

  • Sterling provided a superior product to the customer
  • The customer’s costs were reduced significantly on 13 component assemblies
  • Sterling was able to complete the re-design and implementation project in the tight timeframe required by the customer without affecting the customer’s production schedule
  • Sterling has provided the components 100% on-time, 100% complete with 100% quality for the last 3 years
 

Product Reengineering Project: Large multi-national medical device OEM

Customer Issue

  • A large multi-national medical devise OEM had new usage requirements for one of their signature products. This necessitated a complete re-design of the key components of a critical sub-assembly
  • Turnover in the company’s Research & Development and Engineering groups resulted in minimal knowledge of the original and new design parameters
  • The company needed engineering and design guidance to complete the Product Reengineering Project

Solution

  • Sterling’s design team collaborated with the customer’s R & D, Purchasing, Engineering and Production groups providing our best practice application experience which the customer incorporated into their new design
  • As a result of internal customer resource constraints, Sterling provided prototypes and managed the design revision process for the customer allowing them to complete the project in a timely manner
  • Sterling provided a turn-key, complete production supply solution

Customer Result

  • The customer completed the product design and prototype project on-time and on-budget despite internal resource and knowledge limitations
  • Sterling’s partnership enabled the customer to complete their Pre-market Notification process on schedule