Quality & Consistency

How Sterling builds reliability and repeatability into every relationship

Good business is all about trust: customers trusting that their expectations will be met, that companies stand behind their products, that individuals work with integrity and care. At Sterling, quality management and ISO standards are crucial systems for building and ensuring that trust.

At Sterling, we understand the critical nature of the components and devices that we produce; and the strict, regulatory environment in which they are designed, manufactured and used. Quality is the key to success, both our customers' and our own. That's why we've built our entire business process around systems for ensuring meticulous, consistent quality.

Poor quality can damage your brand and put your business at risk. We have implemented robust, repeatable practices and procedures that ensure the highest levels of quality for our customers and their products, including:

ISO 13485 registered; C-TPAT and 21 CFR part 820 compliant; FDA and Health Canada registered facilities
Continuous training and procedural improvement of all our staff to consistently reinforce our Total Quality Environment (TQE)
Continuous Improvement (CI) initiatives in every facet of our organization; Six Sigma certified staff, 5S initiatives
A team of Quality Engineers and Quality Inspectors involved at every step throughout the manufacturing life-cycle
Implementation of new products and revision changes through the First Article (FA) process or Production Part Approval Process (PPAP)
Complete validation of equipment through Installation Qualification (IQ), Operational Qualification (OQ) and Performance Qualification (PQ)
Integrated ERP / MRP / QMS systems for production and change control management
Complete control plans and utilization of Statistical Process Control (SPC)